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Project Manager for Client Service

Obtaining this position entailed careful development of the lead and multiple layers of interviewing with decision-makers and influencers with a change of industry.

This hiring organization had had significant difficulty in finding a candidate with the positive productive mix of detail-oriented project management skills and client-facing instincts. They had “run through” a number of individuals who seemingly had customer service and sales skills but struggled with the follow through required to assure that a "closed sale" actually became "deliverable" and financially collectable.

The successful candidate has brought exactly that productive breadth of skills. He/she has exceptional relationship-building / maintenance abilities, comprehensive sales training, and probably most importantly highly-developed project management qualifications. However, this candidate did not have specific experience in the industry of the client organization. It was thus necessary that all interviews and documentation carefully emphasized the transferable skillet that would be successful in this environment.

Through extensive preparation and rehearsal, the candidate was successfully able to realistically assure each decision-maker (up to a Senior Vice-Presidential level) of specific examples of project-management success in client service scenarios. It was also important that very strong referrals spoke to the positive abilities of this candidate.

Susan Reynolds is a senior partner at NewMarket Careers in Santa Clarita, a job search, career strategy, executive coaching and resume-writing firm geared toward managerial, executive, and senior level professional careers. She can be reached at or 661-755-3308.

© Susan Reynolds, NewMarket Careers, 2012


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